Help & FAQs
Welcome to the Zelora Help Center. We’ve compiled a list of the most common questions to provide you with quick and helpful answers. If you don’t find what you’re looking for, please feel free to contact us.
Orders & Shipping
Yes, we offer reliable island-wide delivery. We are proud to provide this service completely free of charge for all orders.
We prioritize a swift and efficient delivery process. All orders are delivered to your doorstep anywhere in Sri Lanka within 3 business days from the date of your order confirmation.
Payments
We offer a variety of secure payment options for your convenience, including:
- Bank Transfers
- Koko Payments: A flexible ‘buy now, pay later’ option that allows you to pay in three interest-free installments.
- Non-Refundable Cash on Delivery (COD): Please note that our COD option is non-refundable.
Yes, all our payment gateways are secured with the latest technology to ensure your personal and financial information is protected. We are committed to providing a safe and secure shopping experience.
Product & Quality
At Zelora, we specialize in providing Grade A high-quality replicas of branded luxury goods. Our mission is to make the experience of luxury accessible and affordable. For context, authentic originals of these items typically cost upwards of LKR 700,000. We offer a chance to own the style and craftsmanship of luxury at a price that works for you.
Yes, all our products are carefully imported. We handle the entire importation process to ensure each item meets our strict quality standards before it reaches you.
General Information
Zelora operates primarily as an online platform for your convenience. However, we understand the desire to see and feel the product before you buy. You are welcome to visit our residence in Mount Lavinia to view and purchase your selected items. Please contact us to schedule a visit.
Yes, we offer a curated selection of wallets, bags, and accessories for both men and women. To maintain exclusivity and a unique sense of style, we stock a limited number of items, often just one piece per product. This ensures that every item you own from Zelora is a truly unique and limited possession.