Welcome to Zelora. By using our website and placing an order, you agree to be bound by the following terms and conditions. We kindly ask you to read them carefully.
- Our Products
At Zelora, we specialize in providing Grade A high-quality replicas of luxury goods. Our mission is to make the sophisticated look and feel of luxury accessible at an affordable price. Please note that these items are not authentic originals. By purchasing from us, you acknowledge and agree that you are purchasing a high-quality replica.
We take great care to ensure our product descriptions and images are as accurate as possible. However, please be aware that minor variations in color or design may occur. All prices are listed in Sri Lankan Rupees (LKR) and are subject to change without prior notice.
- Orders and Payments
Placing an order with us is an offer to purchase. We reserve the right to accept or decline any order at our discretion.
We offer several secure and convenient payment options:
- Bank Transfers
- Koko Payments: Buy now and pay in three interest-free installments.
- Non-Refundable Cash on Delivery (COD): Please note that our COD option is non-refundable.
- Shipping and Delivery
We are committed to getting your order to you quickly and efficiently. We provide free island-wide delivery on all orders, with a guaranteed delivery time of within 3 business days.
Please ensure your shipping address is accurate and complete to avoid any delays. Zelora is not responsible for issues arising from incorrect information provided by the customer.
- Our Exchange Policy
All sales are final. We have a strict non-refundable policy on all purchases.
However, we understand that sometimes an exchange is necessary. We accept exchanges only at our Mount Lavinia residence within 2 days of receipt. The item must be in new, unused condition with all original tags and packaging intact. We do not accept exchanges for items that show any signs of wear, washing, alteration, or damage.
This policy applies to all customers, regardless of your location.
- Use of Our Website
Our website and its content—including all images, text, and logos—are the exclusive property of Zelora. You are welcome to use our site for your personal, non-commercial shopping needs. Any other use, including reproducing or distributing our content, is strictly prohibited without our written permission.
- Limitation of Liability
We are not liable for any direct, indirect, or incidental damages that may arise from your use of our website or products. Your use of our products is at your own risk.
- Governing Law
These terms and conditions are governed by and will be interpreted in accordance with the laws of Sri Lanka. Any disputes will be resolved in the courts of Sri Lanka.
Thank you for choosing Zelora. We appreciate your understanding and look forward to serving you.