Your privacy is a priority for us at Zelora. This policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website, zelora.lk (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this policy.
- Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also gather information about the pages and products you view, how you interact with the Site, and the search terms that led you here. We refer to this as “Device Information.”
When you make a purchase or attempt to make a purchase, we collect “Order Information,” which includes:
- Your Name
- Billing and Shipping Address
- Email Address
- Phone Number
- Payment Information (e.g., details related to bank transfers or Koko payments)
- How We Use Your Personal Information
We use the Order Information we collect to:
- Fulfill your orders: This includes processing payments, arranging for delivery, and providing you with order confirmations and invoices.
- Communicate with you: We will use your contact details to update you on your order status and respond to your inquiries.
- Improve our services: We use Device Information to enhance and optimize our Site, analyze customer behavior, and assess the success of our marketing efforts.
- Prevent fraud: We use your information to screen for potential risks or fraudulent transactions.
- Sharing Your Personal Information
We share your Personal Information with third parties only to the extent necessary to fulfill our services, as described above. For example:
- Logistics Partners: We share your name, address, and contact number with our delivery partners to ensure your order reaches you.
- Payment Gateways: We share relevant payment information with Koko and our bank to process your transactions securely.
- Service Providers: We may use analytics services (like Google Analytics) to help us understand how you use our Site. You can learn more about how Google uses your personal information by visiting their privacy policy.
We will only disclose your personal information if required to do so by law, for example, in response to a court order or subpoena, or to protect our rights and the safety of others.
- Your Rights
Under Sri Lanka’s Personal Data Protection Act (PDPA), you have certain rights regarding your personal data. You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct or update any inaccurate or incomplete information.
- Erasure: Request that we delete your personal data.
If you wish to exercise any of these rights, please contact us using the information provided below.
- Data Retention
We will retain your Order Information for our records as long as necessary to fulfill the purposes outlined in this policy, unless you ask us to delete this information or a longer retention period is required by law.
- Security
We are committed to protecting your personal data. We have implemented a variety of security measures to safeguard your information and ensure it is not improperly accessed, altered, or disclosed.
- Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or to comply with new regulations. We encourage you to review this page periodically to stay informed about how we are protecting your information.
- Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at zelorasrilanka@gmail.com